Honey Bee Candles®
As nature and the honey bee intended™
Privacy Policy
This is the privacy policy of Honey Bee Candles®. It details what information we gather with your consent, why and how we use this data, how we protect it and what your rights are in respect of it. We are committed to ensuring that your basic personal data and privacy are always protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy (also accepted as the privacy agreement and privacy statement)
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their publishing
Our Details
We are Honey Bee Candles® and our registered office is 33 St. James's Square, London, England, Great Britain SW1Y 4JS
If you wish to contact us:
Email: hello@honeybeecandles.co.uk
Telephone: 020 8936 7689
Postal address:
For the attention of: Priscilla
Honey Bee Candles®
33 St. James's Square
London, United Kingdom
SW1Y 4JS
Our relationship to you and your personal data
Honey Bee Candles® is the ‘Controller’ of the personal data that you choose to provide. All information that we collect about you is subject to our Privacy Policy
What we do with your information
When you complete a purchase using our website, as part of the buying and selling process, you agree to us collecting basic personal information to include your first name, your surname, your billing address (and delivery address, if not the same as your billing address), your email address, your telephone number, product selections and a password. This does not include any special types of information
When you visit our website, our host provider automatically sends us your computer's internet protocol (IP) address, the URL you came from and domain name suffix in order to provide us with information. This data enables us to learn about which countries people who are accessing our website are from and which internet browser and what operating system you have used to visit our website and which pages of our website that you viewed during your visit. Please be aware that this information may be collected even if you do not purchase one of our products
Why we require your basic personal data
We need to know your basic personal data in order to process your order. We will not collect any personal data from you we do not need in order to provide and oversee this service to you
What we do with your basic personal data
All the personal data we receive is processed for us by this website (and our service providers, where applicable). We require this information to provide you with an online commerce service and for internal record keeping
How long we keep your basic personal data
We are required under UK tax law to keep customers basic personal data (name, billing/delivery address, contact details [telephone and email address], product selections and a password) for a minimum of 6 years after which time it will be destroyed
Your personal data when you sign up to receive our newsletter
Known as direct email marketing. It is an opt-in service that you are required to sign up for. We require your email address, your first name and last name. We will use this data to suggest products and services. You may unsubscribe at any time by using the link provided at the bottom of any newsletter email
What your rights are and how to control your personal information
You may choose to restrict the collection or use of your personal information, at any point. If you believe the information we have about you is incorrect you may request to see this information and even have it corrected or deleted
If you wish to raise a question or complaint on how we have handled your personal data, please contact us hello@honeybeecandles.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998
Security of your basic personal data
We are committed to ensuring that your information is held on secure servers in order to prevent unauthorised access or disclosure and we commit to fully comply with the Data Protection Act 1998 and all other relevant pieces of legislation. To protect your personal information, we comply to reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit/debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards
What the age of consent is to purchase and thus consent to provide your basic personal data to us
You must be at least 18 years old at the time of purchase
Confidentiality
We treat all your basic personal data as confidential. However, we do reserve the right to disclose this information in certain circumstances- see Disclosure
The use of cookies
Our website uses cookies, that are used to both monitor and improve the website. By using our website, you consent to us placing a cookie on your device. We obtain this consent when you visit our website for the first time. You can withdraw this consent, by adjusting your browser settings accordingly
External links and content
Some links may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements. We are not responsible for the content of external links to other websites
Disclosure
We may disclose your personal information if we are required by law
Information about our third party services
Our service providers include, but are not limited to, third party providers who only collect, use and disclose your basic personal information to the level necessary for them to perform the services they have agreed to provide. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information that we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner to which your basic personal information will be handled by these third party providers. Please be aware that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are located in England and your transaction is processed by a payment gateway located in the United States of America, then your personal information used in completing that transaction may be subject to disclosure under the legislation of the United States of America. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by the Privacy Policy and Terms of Service of Honey Bee Candles®
You are entitled to know what personal information that we have access to about you
You may request that your personal information be corrected, updated, or deleted. Please email your request to hello@honeybeecandles.co.uk